Frequently Asked Questions(FAQs)
At Xinfly Packaging, we understand that choosing the right cosmetic packaging can raise many questions — from materials and customization to MOQ, sampling, and delivery.
That’s why we’ve created this Frequently Asked Questions (FAQ) section to help you find quick, clear, and reliable answers about our cosmetic tubes, eco-friendly packaging, and OEM/ODM manufacturing services.
Whether you’re a startup beauty brand or an established global company, here you’ll discover everything you need to know about:
- Our PE, PCR, and wheat straw sustainable tubes
- Customization options for size, color, logo, and caps
- Production process, MOQ, and shipping details
- And how Xinfly Packaging ensures premium quality with fast global delivery.
💬 Still have questions? Contact our team — we’re here to help you create smarter, greener cosmetic packaging.
Frequently Asked Questions (FAQs)
About Xinfly Packaging, Materials & Sustainability, Customization & Design, Quality & Production, MOQ & Orders, Shipping & Delivery, Pricing & Payment, Applications, and Support & Policies.
Who is Xinfly Packaging ？A manufacturer or a trading company?
Xinfly Packaging is a professional cosmetic packaging manufacturer with more then 15 years of experience.
How do you ensure quality?
Xinfly Packaging will make samples before mass production and test them after sample approved, make 100% inspection during production, then do random checks before packing. All inspection records traceable.
Can I get samples before placing the order and how long for a sample?
Yes, samples are always free. but please cover the courier fee. The delivery time is 1-3 days. If customized samples, time spent are different according to artwork, 7-15 days for a pre-production sample.
What is the lead time?
25-40 days after the receipt of advance payment and confirmation of pre-production samples, according to the order quantity.
What is your payment terms?
30% in advance, balance before shipment. When amount＞1,000USD.
100% in advance when amount ≤ 1,000 USD.
100% in advance when amount ≤ 1,000 USD.
How do you deliver the finished products?
Xinfly Packaging could provide all kinds of deliver way for the customer. By sea or Plane with FCL or LCL. And by couriers:TNT/DHL/FEDEX/UPS, etc.
What products does Xinfly Packaging offer?
We produce cosmetic tubes, airless pump tubes, aluminum tubes, sugarcane tubes, wheat straw tubes, and other custom cosmetic packaging.
Where is Xinfly Packaging located?
Our production facility is located in China, with global delivery service for brands worldwide.
Do you offer OEM and ODM services?
Yes, we provide full OEM and ODM customization — from tube design to printing and packaging.
Does Xinfly Packaging export globally?
Absolutely. We supply packaging to clients in the USA, Europe, Southeast Asia, and over 40 other countries.
What materials are used in your cosmetic tubes?
We mainly use PE, PCR (Post-Consumer Recycled), ABL, PBL, COEX, sugarcane-based, and wheat straw plastic materials.
What is PCR plastic?
PCR (Post-Consumer Recycled) material is made from recycled plastics, helping reduce virgin plastic use and environmental impact.
Are your cosmetic tubes eco-friendly?
Yes, we offer eco-friendly packaging solutions made with PCR, sugarcane, wheat straw, and recyclable PE materials.
Do you provide biodegradable cosmetic tubes?
We offer bio-based and recyclable tubes like sugarcane and wheat straw plastic, both more sustainable alternatives to traditional plastics.
Can your tubes be recycled?
Yes. Our PE and PCR tubes are fully recyclable, meeting international sustainability standards.
Can I customize the size of my cosmetic tubes?
Yes, we can produce tubes in various sizes from 5ml to 250ml depending on your product needs.
Can I choose the color of the tubes?
Yes, we can produce tubes in various sizes from 5ml to 250ml depending on your product needs.
Do you offer custom printing and branding?
Yes. We provide silk-screen printing, offset printing, hot stamping, and labeling options.
Can I customize the cap or closure type？
Yes, we offer screw caps, flip-top caps, aluminum caps, acrylic caps, and airless pumps.
Can you print my logo on the tubes?
Yes, we use high-precision printing to ensure your logo appears sharp and durable.
Can you make matte, glossy, or metallic finishes?
Yes, finishes include matte, glossy, pearl, and metallic effects for premium branding.
Can I request embossed or debossed logos?
Yes, we can create embossed or debossed effects to enhance the visual impact of your brand.
Can you help with packaging design?
Our design team can assist with layout, logo placement, and full visual customization.
Can you make gradient color cosmetic tubes?
Yes, gradient and ombre styles are available for unique and eye-catching designs.
Do you offer sample mockups before mass production?
Yes, we provide digital or physical samples for approval before bulk production.
What quality standards do your products meet?
We comply with ISO 9001 and ISO 14001 quality management systems.
How do you ensure product quality?
Each tube goes through strict testing for leakage, durability, printing accuracy, and material safety.
Can I see factory certifications?
Yes, we can provide certification copies upon request (ISO, SGS, RoHS, REACH).
Do you provide inspection before shipment?
Yes, our QC team conducts 100% inspection before packing and shipping.
Are your materials safe for cosmetic and food-grade products?
Yes, our PE and PCR materials are non-toxic and compliant with FDA and EU standards.
What is your minimum order quantity (MOQ)?
Our MOQ typically starts at 5,000 to 10,000 pcs per size or design.
Can I order smaller quantities for testing?
Yes, we can accommodate smaller trial orders for new clients.
What is your sample policy?
Samples are available for testing; standard samples are free, but shipping costs are paid by the client.
How long does sample production take?
Usually 7–10 days depending on customization level.
How long does mass production take?
Mass production usually takes 25–30 days after sample approval.
Do you ship internationally?
Yes, we ship worldwide by sea, air, or express (FedEx, DHL, UPS).
What are the delivery times?
Delivery time depends on destination and shipping method — typically 15–35 days.
Can you arrange door-to-door delivery?
Yes, we provide DDP and DAP shipping terms for convenience.
How are the tubes packaged for shipping?
We use protective polybags, cartons, and pallet packing to ensure safe transport.
Do you offer express delivery for urgent orders?
Yes, express shipping is available for small urgent orders.
How can I get a quote?
Send us your tube size, quantity, and customization details — our team will reply within 24 hours.
What payment methods do you accept?
We accept T/T bank transfer, PayPal, and L/C for bulk orders.
Do you offer discounts for large orders?
Yes, volume-based discounts are available for bulk orders.
Can I get an official invoice and packing list?
Yes, all shipments include invoices, packing lists, and export documents.
Are there additional setup costs for printing or molds?
Custom molds or printing plates may incur setup fees, which are confirmed before production.
Are your tubes suitable for toothpaste?
Yes, we produce toothpaste tubes using PE, PCR, and wheat straw materials that are durable and hygienic.
Do you make tubes for skincare and makeup?
Yes, we manufacture tubes for creams, serums, lotions, and cosmetic products.
Can your tubes be used for sunscreen or foundation?
Yes, our multi-layer COEX tubes provide UV and oxygen barrier protection.
Do you provide eco-friendly options for hotel amenities?
Yes, we supply recyclable and biodegradable tubes for hotel use.
Can I use these tubes for hand cream or body lotion?
Yes, our PE and PCR tubes are perfect for viscous formulas like creams and lotions.
Can I visit your factory?
Yes, we welcome factory visits — contact us to schedule an appointment.
Do you offer design support for new brands?
Yes, we can guide startups through packaging development and branding.
Can I request product catalogs or samples?
Yes, contact us to receive a digital catalog or physical sample kit.
How can I contact Xinfly Packaging?
You can reach us via our Contact Page or by email — our team replies within 24 hours.
Why should I choose Xinfly Packaging?
We combine sustainable materials, global manufacturing experience, and flexible customization to deliver premium cosmetic tube packaging trusted by beauty brands worldwide.
Ready to customize your packaging? Contact our team for detailed pricing, MOQ flexibility, and fast production samples.
